Delivery terms

1. General

1.1 These general terms and conditions apply to all orders, offers and agreements of Athina-import-export trading under the trade name 'The Tastes of Greece', established in Groningen. The Tastes of Greece is a trademark property of Athina-import-export , registered with the Chamber of Commerce in Groningen.

1.2 By placing an order, you indicate your agreement with the delivery and payment terms and conditions. The Tastes of Greece reserves the right to change its delivery and/or payment conditions after the expiry of the term.

1.3 The provisions of these general terms and conditions may only be deviated from if expressly agreed in writing, in which case the remaining provisions of these general terms and conditions shall remain in full force.

2. Delivery

2.1 Delivery takes place while stocks last.

2.2 Delivery will take place within 7 working days. Unless otherwise stated on the website. If the delivery time to 7 working days will not be met, the customer will receive an e-mail from The Tastes of Greece stating the correct delivery time. In that case, the customer will have the authority to dissolve the agreement with De Smaken van Griekenland, by notifying De Smaken van Griekenland in writing via e-mail. The Tastes of Greece will agree a delivery period of up to 30 days.

2.3 All deadlines mentioned on the website are indicative. No rights may therefore be derived from the deadlines mentioned.

2.4. Any payments already made by the customer will be refunded to the customer's bank or giro account as soon as possible, but in any case within fourteen (14) working days after De Smaken van Griekenland has received the request to terminate the contract referred to in the previous article (article 2.2).

2.5. After the customer has received the item ordered by him/her, the customer is authorised to dissolve the underlying agreement with The Tastes of Greece within seven (7) working days after receiving this item. The customer does not have to give a reason for this.

2.6. If the customer wishes to dissolve the agreement pursuant to article 2.5 of these general conditions, the customer must notify De Smaken van Griekenland in writing (via e-mail or letter ). The customer shall return the article in its proper and undamaged packaging, after consultation with De Smaken van Griekenland, to an address determined by De Smaken van Griekenland. In this case, the customer must bear the cost and risk of shipping himself.

2.7. If the customer has already made any payments at the time the customer has revoked the agreement with The Tastes of Greece pursuant to article 2.5 of these general terms and conditions, The Tastes of Greece will refund these payments to the customer within fourteen (14) working days after The Tastes of Greece has received the item returned by the customer. The shipping costs incurred by De Smaken van Griekenland to send the article to the customer will be deducted. The customer will therefore receive a refund of the payment made minus the shipping costs.

2.8. De Smaken van Griekenland reserves the right to refuse returned items or to credit only part of the amount already paid if it is suspected that the item has already been opened, used or damaged through the fault of the customer (other than that of De Smaken van Griekenland or the supplier of the item).

2.9. If an article is returned which, in the opinion of De Smaken van Griekenland, has suffered damage attributable to an act or omission by the customer or is otherwise at the customer's risk, De Smaken van Griekenland shall notify the customer of this in writing (via e-mail or letter ). The Tastes of Greece shall have the right to deduct from the amount to be refunded to the customer the decrease in value of the item due to this damage.

3. Prices

3.1. All prices stated on the website are in euros and include turnover tax (VAT). For orders in the Netherlands, a contribution to packaging and shipping costs of €6 per order per shipping address (excluding Christmas hampers and business gifts) will be charged, unless otherwise stated or agreed in writing. For orders heavier than 23kg, shipping costs in consultation. Postnl does not accept parcels heavier than 23kg. For orders heavier than 23kg, we will contact you regarding additional shipping costs.

3.2. The prices for Christmas hampers and business gifts are exclusive of VAT and shipping costs.

3.3. Prices shall not be increased within the term of the offer, unless legal measures make this necessary or if the manufacturer implements interim price increases.

3.4. All prices on the website are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.

4. Privacy

4.1 If you place an order with De Smaken van Griekenland, your details will be included in the customer database of De Smaken van Griekenland. The Tastes of Greece abides by the Data Protection Act and will not provide your details to third parties.

4.2 De Smaken van Griekenland respects the privacy of website users and ensures confidential treatment of your personal data.

4.3 De Smaken van Griekenland uses a mailing list. Each mailing contains instructions on how to remove yourself from this list.

4.4. Personal data entered by the customer will be included in a file. These data will be used for the execution of the customer's order. This data will not be provided to third parties.

4.5. Unless the customer has indicated that the customer does not appreciate this, the customer's details will be included in a central file of De Smaken van Griekenland. These data will be used to keep the customer fully up-to-date regarding the business and services of De Smaken van Griekenland. The processing of the customer's data will be in accordance with applicable laws and regulations.

4.6. The customer may, if desired, inspect the data about the customer's person recorded by De Smaken van Griekenland in the file of De Smaken van Griekenland. The customer is entitled to demand amendment of the data, if they are incorrect.

4.7. The Tastes of Greece will not sell your data. The Tastes of Greece will not sell your personal details to third parties and will only make them available to third parties involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data. Your personal information is safe with the Flavours of Greece. We appreciate the trust you place in us and we will therefore handle your data with the utmost care. Your data will be protected and treated confidentially at all times.

5. Guarantees

5.1 De Smaken van Griekenland guarantees that the items delivered are in conformity with the agreement and meet the specifications stated in the offer, and thereby vouches for the factory guarantee of the item delivered to you.

6. Tenders

6.1. Quotes are non-binding unless otherwise stated in the quote.

6.2 If a non-binding offer is accepted by the customer, De Smaken van Griekenland reserves the right to revoke or depart from the offer within three working days of receiving such acceptance.

6.3 Verbal promises shall bind The Tastes of Greece only after they have been expressly confirmed in writing.

7. Agreement

7.1. A contract between The Tastes of Greece and a customer is concluded after an order or assignment has been assessed for feasibility by The Tastes of Greece.

7.2 The Tastes of Greece reserves the right, without giving reasons, not to accept orders or assignments or to accept them only under the condition that the shipment is made after advance payment.

8. Images and specifications

8.1 All images; photographs, drawings etc. and (technical) specifications; including data on weights, dimensions, colours etc. on the website of De Smaken van Griekenland are only approximate, indicative and cannot be a reason for compensation or dissolution of the agreement.

9. Force majeure

9.1. De Smaken van Griekenland shall not be liable if and to the extent that its commitments cannot be fulfilled due to force majeure.

9.2. Force majeure is understood to mean any foreign cause, as well as any circumstance which should not reasonably be at the risk of the seller. Delay at or failure to perform by our suppliers, transport difficulties, strikes, government measures, delays in supply, negligence on the part of suppliers and/or manufacturers of De Smaken van Griekenland as well as auxiliaries, sickness of personnel, deficiencies in auxiliary means or means of transport shall explicitly be regarded as force majeure.

9.3. In the event of force majeure, De Smaken van Griekenland reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be changed in such a way that execution remains possible. Under no circumstances shall De Smaken van Griekenland be obliged to pay any fine or compensation.

10. Communication

10.1 De Smaken van Griekenland is in no way liable for misunderstandings, damage, delays or failure to clearly communicate orders and messages resulting from the use of the Internet or any other means of communication in the traffic between the customer and De Smaken van Griekenland or between De Smaken van Griekenland and third parties, insofar as pertaining to the relationship between the customer and De Smaken van Griekenland.

11. Complaints

11.1. All complaints relating to delivery, quality, quality of the item or any other complaint, will be treated seriously by De Smaken van Griekenland

11.2. The customer must make a complaint in writing to De Smaken van Griekenland (via e-mail or letter ).

11.3. The Tastes of Greece will try to solve the complaint within ten (10) working days. The Tastes of Greece will notify the customer in writing (via e-mail or letter).

12. Intellectual and industrial property rights

12.1. The customer shall fully and unconditionally respect all intellectual and industrial property rights vested in the items delivered by De Smaken van Griekenland.

12.2. De Smaken van Griekenland does not guarantee that the items delivered to the customer do not infringe any intellectual and/or industrial property right of third parties and accepts no liability in the event of any third-party claim based on the assertion that an item delivered by De Smaken van Griekenland infringes any third-party right.

13. Miscellaneous

13.1 If the customer provides De Smaken van Griekenland with an address in writing, De Smaken van Griekenland shall be entitled to send all orders to the address in question until the customer provides De Smaken van Griekenland with a new address.

13.2. De Smaken van Griekenland is authorised to make use of third parties in the execution of the customer's order(s).

14. Applicable law and dispute resolution

14.1. All offers, orders and agreements of De Smaken van Griekenland shall be governed by Dutch law.

14.2 Disputes arising from an agreement between De Smaken van Griekenland and the customer which cannot be resolved by mutual consultation will be heard by the competent court in the district of Utrecht, unless De Smaken van Griekenland prefers to submit the dispute to the competent court in the customer's place of residence, with the exception of those disputes which fall under the competence of the subdistrict court.

15. Company identity, Trade name: De Smaken van Griekenland, Address: Lamsoor 12a, Email address: info@desmakenvangriekenland.nl, Phone number: 0621527162, Chamber of Commerce number: 68538065, VAT number: NL857488909 B01.

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Cooling box

You have a product in your shopping basket that needs to be transported in a refrigerated way. 

We recommend that you include a cool box with your order so that the products arrive in a better condition.

Cooling box

€3.75 Incl. VAT.